FAQs

HOW CAN I PLACE MY ORDER?

Simply choose your preferred product and quantity on the product page, click the “Add to Cart” button, and follow the secure checkout process to complete your order.

Once your order is successfully placed, we will prepare it promptly and notify you when it has been dispatched.

CAN I MODIFY OR CANCEL MY ORDER?

Yes. You may request changes or cancellations within 24 hours of placing your order.

Once an order has been processed or dispatched, modifications or cancellations may no longer be possible.

Please contact us immediately at support@sheddingspetsupplies.com for assistance.

HOW LONG WILL IT TAKE TO SHIP MY ORDER?

Orders are typically processed within 0–1 business day.

For orders within the United Kingdom:

  • Transit Time: 2–4 business days

  • Total Estimated Delivery: 2–5 business days

Delivery timelines begin from the shipment date.

DO YOU OFFER FREE SHIPPING?

Yes, we offer:

  • Free Standard Shipping on orders over £50

  • £4.99 flat rate shipping on orders under £50

There are no hidden fees.

MY TRACKING NUMBER DOESN’T WORK

Tracking numbers may take 0–1 business day to update in the courier’s system.

If your tracking number does not update after a few days, please contact the courier directly or reach out to our support team for assistance.

WHAT IF MY ORDER ARRIVES DAMAGED?

If your item arrives damaged, please contact us within 3 days of delivery with clear photos of the product and packaging. We will arrange a replacement or refund as quickly as possible.

DO YOU OFFER RETURNS?

Yes. We offer a 30-day return window for eligible unused items in their original packaging.

For hygiene and safety reasons, opened pet food, treats, supplements, and certain health products may not be eligible for return.

Please contact us before sending any return.

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We accept:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Apple Pay

WHEN WILL MY CARD BE CHARGED?

Your payment method will be charged immediately after your order is successfully placed.

HOW SECURE IS MY PERSONAL INFORMATION?

Your security is our priority.

We use SSL encryption to protect your data during checkout. We do not store full credit card details. All payments are processed securely through PCI-compliant payment providers.

DO YOU OFFER LOCAL PICKUP?

Yes. Local customers in Oldham may select Free Local Pickup at checkout.

Pickup Location:
Sheddings Pet Supplies
301 Ripponden Rd
Oldham OL1 4JJ
United Kingdom

You will receive an email notification when your order is ready (typically within 2–4 hours during business hours).

Contact Information

If you have any questions regarding your shipment, our team is here to assist you:

Store Name: Sheddings Pet Supplies

Business Address: 301 Ripponden Rd, Oldham OL1 4JJ, United Kingdom

Phone: +44 161 345 2761

Email: support@sheddingspetsupplies.com

Customer Service Hours (GMT UTC +0): Monday – Friday 9:00 AM – 5:00 PM

Order Cut-Off Time: 5:00 PM (GMT UTC +0)